Refund policy

Effective Date: August 27, 2025

1. SCOPE AND INTENT

This Return & Refund Policy applies to all purchases made through Pretty Garage Things, www.prettygaragethings.com

Region: United States
Return window: 30 days total, but damage must be reported within 48 hours of delivery
Return eligibility: Accepts returns for both defective and non-defective products if they meet policy conditions
Return shipping: Customer is responsible for return shipping costs unless the item is defective or damaged on arrival.
Refund Processing Time: Refunds are processed in 14 days. Refunds are issued to the original payment method.
Restocking fee: 25% of the product price for approved returns

Pretty Garage Things is owned and operated by CJ& LT Trucking LLC.

2. CONTACT INFORMATION

For questions regarding returns, refunds, or exchanges, please contact our customer support team:

Pretty Garage Things
Owned and operated by CJ& LT Trucking LLC

8735 Dunwoody Place Ste R
Dunwoody, Georgia 30350
United States

Email: support@prettygaragethings.com
Phone: +1-786-586-3763

Business Hours:
Monday – Friday: 8:00 AM – 5:00 PM EST

3. RETURN ELIGIBILITY

Customers within the United States may request a return within 30 days of receiving their order, subject to the conditions outlined below.

3.1 CONDITIONS FOR RETURN

UNUSED AND UNDAMAGED

Items must be unused, undamaged, and in the same condition in which they were received.

ORIGINAL PACKAGING

Items must be returned in their original packaging with all included components, manuals, labels, and tags where applicable.

PROOF OF PURCHASE

A valid order number or proof of purchase is required for all return requests.

4. RETURN PROCESS

4.1 INITIATING A RETURN

To request a return, contact us within 30 days of delivery at:

support@prettygaragethings.com
+1-786-586-3763

Please include:

• Your order number
• The reason for the return
• Photos of the item if damaged or incorrect

4.2 RETURN AUTHORIZATION

After reviewing your request, we will provide return instructions and, where applicable, a Return Merchandise Authorization (RMA) number.

4.3 SHIPPING THE RETURN

• Returned items must be shipped within 7 days of receiving return authorization
• Customers are encouraged to use a trackable shipping service to ensure safe delivery
• Pretty Garage Things is not responsible for returns lost during transit

5. RETURN SHIPPING COSTS

CUSTOMER RESPONSIBILITY

Customers are responsible for return shipping costs unless the item received is:

• Defective
• Damaged during delivery
• Incorrect due to our error

6. SPECIFIC RETURN & REFUND CONDITIONS

6.1 CHANGE-OF-MIND RETURNS

ELIGIBILITY

• Item must be unused and in original packaging
• Return request must be submitted within 30 days of delivery
• Returned item must arrive within the 30-day return window

REFUNDS

• Refunds are issued to the original payment method.

Refunds are processed in 14 days.
A restocking fee of up to 25% may apply
• Original shipping costs are non-refundable unless otherwise required by law

6.2 DEFECTIVE OR DAMAGED ITEMS

NOTIFICATION

Please contact us within 48 hours of delivery if your item arrives damaged or defective.

DOCUMENTATION

Photos or videos showing the issue may be required.

RESOLUTION

Depending on the situation, we may provide:

• A replacement item
• A partial refund
• A full refund including return shipping costs

6.3 INCORRECT ITEM RECEIVED

If you receive the wrong item:

• Contact us promptly after delivery
• We will provide return instructions at no additional cost
• A replacement or full refund will be offered where applicable

6.4 PRODUCT NOT RECEIVED

If your order does not arrive within the estimated delivery timeframe:

• Contact support@prettygaragethings.com
• We will investigate the shipment with the carrier

If the shipment is confirmed lost, we may provide:

• A replacement item, or
• A full refund

6.5 ORDER CANCELLATIONS

BEFORE SHIPMENT

Orders may be canceled for a full refund before shipment processing is completed.

AFTER SHIPMENT

Once an order has shipped, it must follow the standard return process outlined in this policy.

7. NON-RETURNABLE ITEMS

The following items are generally non-returnable and non-refundable unless defective or damaged upon arrival:

• Custom or personalized products
• Certain clearance or final sale items where indicated on the product page

8. REFUNDS

8.1 APPROVAL PROCESS

Refunds are processed after returned items are received and inspected.

Customers will be notified by email regarding refund approval or rejection.

8.2 PROCESSING TIME

Approved refunds are issued to the original payment method and may take up to 14 business days to process after inspection and approval.

8.3 PARTIAL REFUNDS

Partial refunds may be issued in situations including:

• Returned items that are damaged or incomplete due to customer handling
• Items returned outside the approved return window
• Returns missing original packaging or components

9. EXCHANGES

We replace items when they are:

• Defective
• Damaged during shipping
• Incorrectly shipped

To request an exchange, contact:

support@prettygaragethings.com

SHIPPING COSTS FOR EXCHANGES

• Covered by us for defective, damaged, or incorrect items
• Covered by the customer for change-of-mind exchanges

10. IMPORTANT TIMELINES

• Return requests must be submitted within 30 days of delivery
• Authorized returns must be completed within 30 days of delivery
• Refunds are processed within up to 14 business days after inspection and approval

11. LEGAL RIGHTS

This policy does not limit or exclude any consumer rights available under applicable law.

12. CONTACT INFORMATION